ZIRA Unified Order Management & CPQ

Cross-channel Order Management platform with CPQ capabilities, driven by Product Catalog

Driven by Digital Transformation imperatives, Communications Service Providers (CSP) are at the point of relentless change to unlock service-centric operating model for greater agility driving network and IT convergence. The shift to digital has created, on one side, new customer and partner expectations in products and services, type of engagement and level of control. On the other side Telcos are transitioning from Communication Service Provider to a Digital Service Provider (DSP).

With a growing number and offer complexity, most challenging is management of quote and ordering processes. In fact order management is a major priority for OSS/BSS transformation amongst communications service providers seeking to streamline the order-to-cash process and provide greater customer satisfaction. Plenty of new demands can lead to unavoidable additional manual work followed by operational delays and customer dissatisfaction. Manual work can generate higher rates in order fallout as Digital Service Providers’ (DSP) lack of visibility into their processes to take corrective action quickly. This leads to revenue leakages.

ZIRA UOM and CPQ is unified, modular and integrated solution that enables monetization of data living around IoT coming both from B2B and B2C static and dynamic data. Reaching out to more liquid customers through the cross Industry partnerships, supporting B2B2B2C models, results in more revenues in consumer space. The solution is designed to tackle the complex challenges of quote and order capture for communications and digital service providers, enabling users to quickly and easily navigate the catalog to accurately select the right set of products for customers’ needs, personalize and tailor offers correctly, and produce quotes and feasible orders for delivery, creating differentiated customer experience. On the other side isolated systems and manual processes cannot adequately support the complex B2B or B2C ordering lifecycle, leading to order inaccuracy, lengthy cycle times, high costs and an inconsistent experience that frustrates customers.

ZIRA UOM is an end-to-end application for the lead to contract process, designed to improve quote quality, enable solution creativity and improve sales team productivity. Promoting one-stop shopping relationship with the consumer is a critical business strategy and requires DSPs to consistently offer new and interesting service packages. In that context automated solution to manage the order lifecycle with dynamic order decomposition will help DSPs fulfill complex and bundled orders quickly and accurately.

ZIRA provides on a Unified platform process, case management, rules, user interfaces, integrations, data, and analytics to promote and to enable business and IT collaborative environment. ZIRA UOM comprehensive next-generation order management solution modernizes business process and increases customer retention. It can be fully integrated with legacy systems and combines both simple services, as well as convergent services, with highly complex order handling processes in one platform.

By enabling the accelerated and cost-effective delivery of new services and by automating and optimizing order handling processes, ZIRA UOM allows DSPs to deal strategically with on-going changes in the product lifecycle. It provides stability for the ordering process from the moment it captures an order at the system entry level through all stages to fulfilment.

Key Features

Product catalog driven order management

Efficient order processing to reduce operational time and cost

Product catalog driven order management

Shorter time to market through improved sales visibility

End-to-end order monitoring to minimize delays and back-orders

Capabilities

Controlled order entry based on product catalog data that supports any order type (bundle, cross up, promotion, etc.).

Simplified orders for complex downstream process execution.

Dynamic validation and filtering rules at order entry.

End-to-end order monitoring with complete transaction execution and rollback functionality.

Full order lifecycle management.

Document generation and archiving (contract, quote, work orders, etc.)

Order decomposition for provisionable components.

Error and fallout prevention for successful order process.

Efficient orchestration and management of ordering activities for both simple and complex (bundled) offerings

Why ZIRA Unified Order Management

Catalog-driven approach

To order management adopts industry standards and reduces costs in the end to end order process. Product catalog driven Order Management provides CSPs the ability to easily configure complex offerings and bundles across customers bringing products to market faster.

Efficient order

Processing enables operational efficiency and lowers operating costs. The order execution times is shortened by automating the end-to-end order management process with the ability to orchestrate manual sub-processes. Quick integration into any environment speeds the delivery of existing and new services to customers. 

Shortened activation

Time to meet customers’ expectation with dynamic order decomposition. Orders can be decomposed automatically for operational efficiency. Each order is decomposed and interacts directly with multiple systems as required to fulfil the order.

Improved sales

Visibility and business performance to rapidly monetize offerings with real-time actionable reporting. Operational metrics and KPIs managed through superior dashboard and reporting engine, help with continual improvement of operations, sales and associated costs. Advance reporting of automatic metering shows exactly how much usage and revenue are being generated by specific offerings.

Related Topics

ZIRA Unified Order Management

ZIRA Unified Order Management (UOM) is a next-generation order management solution supporting completely order handling processes combined with service fulfilment, bringing up new emerging services by efficiently reducing operating costs and time-to-market, combining both simple services, as well as convergent services with highly complex order handling processes, all on convergent platform.

        Contact Us

ZIRA Headquarters
Fra Anđela Zvizdovića 1
UNITIC Business Tower A/5
Sarajevo, Bosnia & Herzegovina

About Us

For over 22 years, ZIRA has been a leading vendor of innovative BSS solutions for customer, revenue and risk management covering the full order to cash process for retail and wholesale billing.

Working with 50+ telecommunication operators across 22 countries, ZIRA implements integrated and flexible modular solutions to protect legacy investments, reduce the risk and cost of implementation and meet customers’ unique needs.

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