ZIRA Omnichannel is a fully featured software and service solution that automates and manages the entire process from the first customer interaction to BSS/OSS systems and follows customer behaviour across the entire lifecycle. It enables customer-centricity and processes re-alignment to enhance customer loyalty. ZIRA Omnichannel is a next generation solution that allows communication service providers to provide personalization for their customers and fully understand behaviour: favourite channels, devices or services and via what channel are used, the type of interaction preferred by customers.

ZIRA Omnichannel allows for easy introduction of new service offerings to end-customers and supports sales and order handling with a simplified and consolidated process. It is a fully-featured solution for a complete and advanced customer management systems. The ordering process is validated through multiple business rules and is supported by a shared product catalogue view. The solution controls both inbound and outbound commutation enriched with a smart queue to monitor all customer actions across all sales channels. This allows for a one-stop shop implementation with a single view of customers, orders and inventory across all channels.