ZIRA Customer Relationship Management

Transform traditional CRM software for true agility across all lines of business and partner types

Partners and customers in the digital ecosystem play a critical role in the success of service providers. Build stronger relationships with your customers and engage them at every touch point throughout their journey with ZIRA CRM. It is the single resource for all of the sales, marketing, and support tools that you need, enabling consistent and personalized customer experiences across all touchpoints. Enabling full control over every element of the partner and customer focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions.

ZIRA CRM is rich of functionalities and business processes, designed specifically to meet all your needs as a service provider. ZIRA CRM can cut the call centre handling times, increase your customer satisfaction, improve your workflow efficiency, on the other side it improves every step of the partnership lifecycle, from onboarding to settlement. Enabling effectively managing content, channel, interconnect and roaming partnership settlement to handle data, voice and video services over fixed and mobile networks.

It allows you to develop, manage and personalize customer and partner centric interactions by centralizing and analyzing related data, enabling you to configure your own business rules, workflows and screen layouts. Simplify accelerate and automate procedures associated with managing customers and partners. Its modular, standards-based architecture allows you to deploy separate products that can be integrated easily with existing IT infrastructure.

The basis is flexibility, easy to use and feature rich applications that are following all recommendations and best practice from TM FORUM, such as (eTOM, TAM, SID). Convergent platform for new applications integration is an easy and fast way to provide flexibility across the business.

ZIRA CRM provides seamless flow of information across the entire customer and partner lifecycle – from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support, with a real-time 360-degree view of your customer and service information. It offers single-point access to customer data, giving you greater insight into customer behavior and flexibility to increase loyalty. Enabling real-time information flow that enhances visibility, boosts collaboration between you and your partners.

Key Features

Advanced Customer Management

Single View of Customer History Tracking

Consolidate segmented customer data into different business functions

Enable a common customer data structure to support enterprise insight sharing

Secure and fully support Customer Master for Billing with maximum usability

Leverage segmented customer characteristics to increase accuracy and timeliness of tailored service offerings

Increase customer satisfaction through real-time customer interaction

Next generation converged service enablement (IPTV, VOIP, Broadband, Contents, Messages, WIMAX, etc.)

Rule Based product and service management for faster and more flexible Time-to-Market

Growing pre-paid market with pre-paid & post-paid converged services

Increase ROI for marketing expenses such as Customer Retention Cost

        Contact Us

ZIRA Headquarters
Fra Anđela Zvizdovića 1
UNITIC Business Tower A/5
Sarajevo, Bosnia & Herzegovina

About Us

For over 22 years, ZIRA has been a leading vendor of innovative BSS solutions for customer, revenue and risk management covering the full order to cash process for retail and wholesale billing.

Working with 50+ telecommunication operators across 22 countries, ZIRA implements integrated and flexible modular solutions to protect legacy investments, reduce the risk and cost of implementation and meet customers’ unique needs.

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