Transform traditional Customer Management software and place Customer at the heart of your business
Telecommunications market has been disrupted and Communications Service Providers (CSP) are at the point of relentless change. The shift to digital has created, on one side, new customer and partner expectations in products and services, type of engagement and level of control. On the other side Telcos are transitioning from CSPs to a Digital Service Provider (DSP) by unlocking service-centric operating model for greater agility driving network and IT convergence. Today, fast response to customer and partner needs is fundamental in the modern telco environment.
Driven by Digital Transformation imperatives, DSPs are looking for “all-in-one” solution that is able to support partner-specific configure-price-quote process, introduce B2B2C perspective supported by revenue share capabilities and automate the monetization process. With a growing number and offer complexity, most challenging is management of quote and ordering processes. In fact order management is a major priority for OSS/BSS transformation amongst communications service providers seeking to streamline the order-to-cash process and provide greater customer satisfaction.
ZIRA Customer Management is next generation platform for wholesale/retail CRM, order management, product catalog, partner management, CPQ and omnichannel solution that supports quick and easy configure, price, quote, launch, monetize and support new digital services partnerships and business models.
Fra Anđela Zvizdovića 1
UNITIC Business Tower A/5
Sarajevo, Bosnia & Herzegovina
For over 22 years, ZIRA has been a leading vendor of innovative BSS solutions for customer, revenue and risk management covering the full order to cash process for retail and wholesale billing.
Working with 50+ telecommunication operators across 22 countries, ZIRA implements integrated and flexible modular solutions to protect legacy investments, reduce the risk and cost of implementation and meet customers’ unique needs.