Customer Management

Customer Relationship Management ZIRA

Customer Relationship Management

ZIRA CRM is the single resource for all of the sales, marketing, and support tools that you need, enabling consistent and personalized customer experiences across all touchpoints.
Enabling full control over every element of the partner and customer.

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Omanichannel ZIRA


ZIRA Omnichannel is a fully featured software and service solution that automates and manages the entire process from the first customer interaction to BSS/OSS systems and follows customer behaviour across the entire lifecycle.

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Unified Order Management ZIRA

Unified Order
Management & CPQ

ZIRA Unified Order Management & CPQ accelerated and cost effective delivery of new products and services. Breaks existing market limitations providing flexible and efficient concept of unified ordering
and sales process.

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Product Catalog ZIRA

Product Catalog

ZIRA PC offers the freedom to construct and manage timely, complex and bundled product offerings to quickly respond to new market challenges as service convergence, all-IP-transformation and be more creative and agile in rolling out new product offerings.

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Product Catalog Publishing ZIRA

Product Catalog

ZIRA PC Publishing, as plug ‘n play component, enables automatic propagation of product catalog data across all systems and catalogs in the landscape requiring product information, results in more efficient and effective operations with faster time to market.

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Product Lifecycle Management ZIRA

Product Lifecycle

ZIRA PLM enables the management of entire product lifecycle, from idea, design, development, testing, activation to retirement phase and includes consistent product performance and reporting of relevant product data across all systems.

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Transform traditional Customer Management software and place Customer at the heart of your business

Telecommunications market has been disrupted and Communications Service Providers (CSP) are at the point of relentless change. The shift to digital has created, on one side, new customer and partner expectations in products and services, type of engagement and level of control. On the other side Telcos are transitioning from CSPs to a Digital Service Provider (DSP) by unlocking service-centric operating model for greater agility driving network and IT convergence. Today, fast response to customer and partner needs is fundamental in the modern telco environment.

Driven by Digital Transformation imperatives, DSPs are looking for “all-in-one” solution that is able to support partner-specific configure-price-quote process, introduce B2B2C perspective supported by revenue share capabilities and automate the monetization process. With a growing number and offer complexity, most challenging is management of quote and ordering processes. In fact order management is a major priority for OSS/BSS transformation amongst communications service providers seeking to streamline the order-to-cash process and provide greater customer satisfaction.

ZIRA Customer Management is next generation platform for wholesale/retail CRM, order management, product catalog, partner management, CPQ and omnichannel solution that supports quick and easy configure, price, quote, launch, monetize and support new digital services partnerships and business models.

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ZIRA Headquarters
Fra Anđela Zvizdovića 1
UNITIC Business Tower A/5
Sarajevo, Bosnia & Herzegovina

About Us

For over 25 years, ZIRA has been a leading vendor of innovative BSS solutions for customer, revenue and risk management covering the full order to cash process for retail and wholesale billing.

Working with 50+ telecommunication operators across 30 countries, ZIRA implements integrated and flexible modular solutions to protect legacy investments, reduce the risk and cost of implementation and meet customers’ unique needs.

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