Blog
February 2017
Simplify and Streamline Product Lifecycle Management
Gain Agility to Compete in a Digital World
By Lejla Pljevljak-Rasidagic, VP Product Management, ZIRA
With customers looking for more variety of digital services and content in our connected world, CSPs must make improvements to their infrastructure to add new online services and channels. It’s imperative they get to market quickly with these new services to stay relevant in a very competitive marketplace, among the many new players and with increasing threats from OTT service providers. READ MORE
May 2016
3 Keys to Effective Product Catalog Publishing
Consistent and Controlled Publishing Accelerates Business Operations
By Lejla Pljevljak-Rasidagic, VP Product Management, ZIRA
With the increasing amount of digital products and services available to customers, providing the opportunity to purchase many through one communication service provider (CSP) makes things easier for customers to manage their accounts, billing, etc. From the service provider’s perspective this gives them an opportunity to build a stronger relationship with their customer and grow revenue over time. It also helps with customer churn, as customers will be less likely to leave than if they are just getting one service from a provider. READ MORE
March 2016
Connect the Dots of Wholesale Processes and Operations
Converge and unify to gain operational efficiency
By Alen Muslic, VP Product Management, ZIRA
As discussed in my last blog, transforming wholesale revenue management is key for telco operators to take advantage of the many great current market opportunities and be set for future growth. But taking a step back it’s also important to look at areas where wholesale departments are facing issues with current management and operational activities. One area that is often overlooked is the extensive amount of manual processes and inefficiencies that result in human mistakes, inability to have an end-to-end view of data and inability to get data quickly to make important decisions. This can mean lost revenue and not being able to capture new revenue. READ MORE
February 2016
The Wholesale Game is Changing, Are You Ready?
Transforming wholesale revenue management for now and the future
By Alen Muslic, VP Product Management, ZIRA
Our evolving connected world presents many great opportunities for consumers, enterprises and organizations. For telco operators this evolution presents enormous possibilities in providing the thread that connects the devices, services and beyond. But to survive and thrive in the new digital world, operators must make a huge transformation to solidify their place in the digital ecosystem among IoT and OTT service providers. This transformation from communication service providers to digital service providers needs to happen very quickly as others in the race have a head start. READ MORE
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For over 22 years, ZIRA has been a leading vendor of innovative BSS solutions for customer, revenue and risk management covering the full order to cash process for retail and wholesale billing.
Working with 50+ telecommunication operators across 22 countries, ZIRA implements integrated and flexible modular solutions to protect legacy investments, reduce the risk and cost of implementation and meet customers’ unique needs.
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