N2B Fraud Management System

Applying ZIRA FMS approach to the overall Risk Management process

ZIRA FMS with wide variety of unique, state-of-the-art fraud detection and prevention technologies, including new subscriber evaluation, best in class network traffic and usage monitoring, is developed to help operator solve the problem of telecoms fraud worldwide. ZIRA FMS uses intelligent and unique detection technology, and accepts multiple data feeds to allow all types of product or services  to be monitored.

ZIRA FMS Advantages

Adaptive Fraud Detection
Based on intelligent techniques and self-learning rules, allows the system to deal with the constantly changing nature of fraud attacks.

Customer Profiling
Customer Profiling is a method designed to discover deviations from standard behavior at individual level. As a base of adaptive fraud detection, Customer Profiling comprise analysis of customer calling behavior in order to detect any deviation indicating fraud.

Flexible Thresholds Definition
Thresholds definition can be based on predefined Customer Profile or overall Telco’s limitation for particular services. Both Originating and Terminating usage thresholds are supported. Furthermore, ZIRA FMS provides Statistical Thresholds Definition based on customer’s average usage for particular period of time.

Fingerprinting
Fingerprinting method is based on fraudulent user behavior analysis. ZIRA’s Fingerprinting method tries to identify fraud through identification of excessive call behavior stored in Fraud User Patterns.

Hot Lists Definition
Designed as a tool for ad-hoc evaluation and monitoring of potentially fraudulent customers, Hot lists can be defined and based on various inputs: A number list, B number list, IMSI list, IMEI list, Suspicious geographic cell … Importing of hot lists (.csv) or manual creation is supported.

Intelligent Case Manager
Developed as a tool for monitoring and investigation, Case Manager provides grouping of related alarms. Based on category or attributes assigned, newly generated alarms can be automatically (or manually) merged into single case or correlated with existing cases. Case workflow definition can be  customized, thus to easily adopt the business processes and SLAs of the organization. In order to support case tracking and investigation, following features have been added: search and sort cases on the fly, filtering based on single/multiple conditions, archive cases, automatic reminders on cases, notification through SMS or Email.

Alarm Manager
ZIRA FMS supports intelligent alarm generation from created events, supported by Rule Based Alarm Engine. FMS Alarm engine supports action assignment which can be executed manually or automatically upon alarm generation.

Action Manager
ZIRA FMS flexible Action Management supports two type of actions: Manual Actions - executed by Fraud Management System users; Automatic Actions - executed automatically by Fraud Management System. Actions are related to FMS User (e.g. barring of different services, subscriber suspension, reactivation, sending warning SMS) and to Telecom Customers (e.g. sending of warning emails or SMS).

Call Query Tool
Call query tool with flexible filtering options provides the ability of xDR examination and report generation.

Predefined Reports
ZIRA FMS provides large number of predefined reports that can be generated: Operator Actions, Data Acquisition Reports, Suspension Reports, Actions based on agent, Active filter report, Agent statistics, Alarm efficiency statistics, Credit limit control, Currently deactivated, Currently suspended, Deactivations, Event statistics, Exceeded credit limit, Fraud bad debt, Fraud cases for current day, Friends statistics, Generated events, Heavy user (friend numbers), Load statistics, Period statistics, Solved events and cases, Status report, Suspension statistics, Team statistics …

ZIRA FMS Fraud types

ZIRA FMS detects the following fraud types in the telco domain through all network and services:

Call Sell Fraud (VOIP, Illegal gateway, SIMBOX)
Flat rate abuse
Cloning Fraud
Subscription Based Fraud
Premium Rate Services Fraud (including IRSF)
Account Refill related Fraud
Dealer fraud
Internal Fraud
PBX Fraud
CPE & Clip-On Fraud
Roaming Fraud
M-commerce Fraud