BISA is a complete Billing and Customer Care solution that provides fully featured customer management, with a real-time 360-degree view of your customer and service information and convergent Billing of different services such as wireline, wireless, data networks, IP based and NGN services. The system offers n-tier and web-enriched features including multi-lingual, multi-currency and flexible tax structure to support carriers worldwide. BISA flexibility supports fast introduction and deployment of new services, various marketing and discount promotions, enabling the system with scalability and reliability.
BISA is designed to enable operators to manage their administrative and billing task more efficiently. The portability and scalability of the software, combined with comprehensive and flexible system administration and the user tools, provide a dynamic package that is ideally suited for both entrant and established operators.
BISA Special Features:
- Convergent Billing System for wireless, wireline, data and IP network providers.
- Real-Time Rating Engine - able to handle different charging criteria: duration - volume - event – content – combination
- CRM is tightly integrated with Convergent Billing, and offers fully featured customer management, with a real-time 360-degree view of your customer and service information. It is designed for busy call centers, providing direct access to your customer’s entire service profile, billing and contact history as well as other vital customer care-related data. This in turn improves your customer service, reduces churn and increases sales
- BISA is built around one data model and one product catalog
- Centralized Product Catalog - enable a single consolidated product & service master for faster products & services deployment, i.e. shorter TTM
- Unified Order Management – One stop shopping for all services; Increase sales by up sell, cross sell processes
- Next generation converged service enablement (IP-TV, VOIP, Broadband, Contents, Messages, WIMAX and etc) in BSS & OSS
- Native Revenue Assurance techniques are applied at all stages of processing, with continuous checking of end-to-end balances for each process as well as for the system as a whole
To be competitive and ready for the global market we define basic product features:
- Capable to deliver the product faster and at significantly lower price than its competitors without compromising on its technological capabilities
- Capable to adjust quickly to the specific needs of the operators, and able to support rapid time-to-market with introduction of new, next-generation, services, what will result with an increased ARPU, as the operator’s final goal
- Focused on controlling and revenue assurance
- Based on the latest technology and continuously improved based on recommendations, standards of international institutions, and research published by leading consulting houses.
